Refund Policy

Our services consist of custom, project-based and digital work (such as strategy, design, development and consulting). Because each project requires time, planning and dedicated resources, payments made for completed work are generally non-refundable.

Unless otherwise agreed in writing, any upfront deposits or retainers are non-refundable, as they secure our time and cover initial research, planning and setup.

We comply with any mandatory consumer or service laws that may apply in your country; where such laws grant you additional rights, those rights remain unaffected.

If you wish to cancel or pause a project, you must inform us in writing (e-mail is sufficient). In that case:
    •    You are responsible for all work already completed up to the date we receive your cancellation.
    •    If the amount of work completed is less than the amount you paid, we may, at our discretion, offer a partial refund or credit for future work, after deducting time spent and any non-refundable third-party costs (e.g. software licenses, hosting, ads, templates).
    •    If the work completed exceeds the payments already made, we reserve the right to invoice the remaining balance.

If you are not satisfied with a deliverable, our first step will always be to offer reasonable revisions in line with the original project scope, rather than a refund.

To request a refund, raise a concern or dispute an invoice, please contact us within 7 days of receiving the relevant deliverable or invoice, providing:
    •    Your name and contact details
    •    Project or invoice reference
    •    A clear explanation of the issue and the outcome you are requesting

We will review your request in good faith and respond within a reasonable timeframe. Any approved refunds will be processed using the original payment method where possible.

We reserve the right to update this Refund Policy from time to time; the latest version will always be available on this website.